Our Privacy Policy

At The Fantastic Floor, we not only provide high-quality products such as nature flooring, hardwood flooring, and floor supplies, we also take special care to guarantee that all information which you provide to us is kept secure and private. Read below to find out more.

Information Collected By The Fantastic Floor

The Fantastic Floor will only collect the following information about you, and only by receiving it directly from you: Your name, email address, and billing and shipping addresses.

This information is collected so that we can deliver our flooring products and samples to you, and so that we can contact you to provide any customer service needed. Additionally, this information allows us to offer you special discount rates on our products, including floor supplies and the best hardwood flooring.

Cookies

We use cookies, which are small files that a website sends to your browser that are then stored on your hard drive for future use. These cookies perform simple tasks to help with your online shopping experience, such as remembering which items you had in your cart in a previous session and remembering your login information for you.

How The Fantastic Floor Secures Your Information

Our web site employs state-of-the-art data encryption and security measures on our servers and data transmissions to ensure that our customers’ personal information is protected. We employ Secure Socket Layers (SSL) technology to ensure that the personal information you transmit to The Fantastic Floor, including your name, address, and credit card number, are all encrypted.

In reality, no security system is completely impenetrable, regardless of how many precautions are taken. Therefore we cannot guarantee the security of the information you transmit to us, nor can we guarantee the security of our databases or that your information will not be intercepted during transfer. Additionally, we cannot ensure the safety of any information you transmit to us via email. However, we have employed extensive precautions to prevent this from happening and encourage you to change your passwords often and to use a combination of numbers and letters in your password. Additionally, ensure that you only use secure browsers.

How The Fantastic Floor Uses Your Personal Information

The Fantastic Floor will only release information to trusted third parties that we work with in order to perform services for and deliver our best hardwood flooring products to you. We will also provide information if such a provision is required by law. We may also release information in order to protect the safety, right, and/or property of others or ourselves. The Fantastic Floor will never sell or rent your personal information.

Controlling How Your Information is Used

If you subscribe to any of our newsletters or other marketing correspondences and wish to opt out, simply give us a call or send us an email and we will unsubscribe you as soon as we can.

If you would like to modify any of the information in your account, you can log in and update your personal information on The Fantastic Floor website. Just head to our Customer Service page. You can also call directly at 888-448-9663 and a representative will update your information for you.

Questions?

Call us at 888-448-9663

Fax: 360-433-0374

Monday thru Friday, 7am to 5pm Pacific Time.

Our knowledgable staff is ready to help.

customer.service@fantastic-floor.com