Customer Service

We pride ourselves on our fantastic customer service. In the world of online retail shopping, customer service is the most important factor to any great shopping experience, which is why we have highly knowledgable staff dedicated to guiding you through the ordering process and making sure that you are satisfied with your purchase. From advice on what flooring to choose, the order process itself, and on to the installation and finishing of your flooring project, we are here to offer assistance and make sure that your project goes smoothly.

Below are links to customer service areas of our web site. Please feel free to give us a call or send us and email if you need further assistance.

• Login or Create an Account
• Change Your Password
• Change Your Company Name and Contact Info
• How We Process Orders
• Our Privacy Policy
• Our Security Policy
• How We Ship Your Order
• Send Us A Manual Payment
• Prefinished Solid Flooring Warranty
• Engineered Flooring Warranty
• Frequently Asked Questions